Just click on the product and select your size. If you are not sure about your size, our guide will help you decide. Then click on "Add to cart". The product will be added to your shopping cart, which you can see at the top right with the bag icon. By clicking on the bag you will be able to finalize your order by clicking on "Checkout" where we will ask for your contact and shipping information. After this, you just have to select the shipping method and the payment method. Once the payment is done, you will receive an e-mail confirming your purchase.
Of course! You can shop at www.tarantela.es as a guest user. However, by registering you will enjoy numerous advantages, such as tracking your current orders, as well as reviewing previous orders, adding products to your favorites list, or automatically saving your data for easier and faster shopping.
Once registered in your account, you will receive a confirmation email with all the information to access your session correctly. In addition, you will be able to select the option to receive newsletters to keep up to date with all our news.
When a garment is out of stock we will indicate it with the message "Out of stock". In case only a specific size is out of stock, you will see a "Sold Out" message when you choose the size. We will be restocking some items so click on "Let me know when available" and we will send you an email as soon as we receive it.
Sorry, we do not deliver to PO Boxes. Our shipments must be picked up and signed for by a person at the time of delivery.
Yes, it is possible! As long as the shipment of the order takes place in the same country where you make the purchase.
You will be able to change the shipping address of your order before you have received our shipping confirmation email, provided that the new address is within the country you initially selected.
You can choose between several payment methods:
Credit or debit card: Visa, MasterCard.
All transactions made from the www.tarantela.es store are carried out through secure payment systems, and confidential data is transmitted directly and encrypted (SSL) to the entity.
You will be able to review all your orders from "Account" at https://tarantelashop.myshopify.com/account/
Once you complete your purchase, we will send you a confirmation email. Once your details are verified and payment is accepted, you will receive a shipping notification with your package details and tracking number. If any of the products are not available for any reason, you will be informed of this situation in advance.
The order will be processed once payment is approved and delivery details are confirmed. The usual delivery times for standard shipments depend on the shipping zone. You can check delivery times in "Shipping" or click here. We remind you that the delivery time is estimated, not being Tarantela Tal Cual S.L. responsible in case of delays caused by customs clearance, weather conditions or possible delays in delivery by the shipping company.
We remind you that the delivery time is estimated, not being Tarantela Tal Cual S.L. responsible in case of delays caused by customs clearance, weather conditions or possible delays in delivery by the shipping company.
If you are not satisfied with your purchase you have up to 7 calendar days to request a refund from the date of purchase. From "My Account" you can select the order and the items you wish to return. In addition, you can choose the method of return between home collection or in one of our stores. You can also contact email@example.com for any questions about the return. You will be refunded the total purchase, except return shipping costs. Returns will only be made for items in the same condition as they were sent, as long as they have not been used, altered or washed and that you keep all the labels with which they were sent. Products must be shipped in their original packaging. Returns that do not comply with this protocol will be rejected without any responsibility for Tarantela Tal Cual S.L.
It is not possible to request the collection of a return in a country other than the country of delivery of the package. The collection may be made at an address other than the shipping address as long as it is in the same country.
Products that are received defective must be reported within 48 hours, by sending an e-mail to firstname.lastname@example.org. These products may be returned within the 7 days stipulated in the Return Policy. We may ask you for photographic evidence to continue with the process. Defects or damage due to improper use or handling of the items, or wear and tear caused by normal use of the items are not included in this warranty.
Once we receive the order back at our facilities, and after the relevant quality control, we will proceed to refund the amount through the same method you used for payment within 1-2 calendar days. Please note that it may take up to 14 calendar days to become effective (depending on the selected payment method).